Privacy Policy

ParableSoft ("we," "our," or "us") operates the parablesoft.com website and the Painless CPQ, Painless Manufacturing, and Painless CRM platforms (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our Services.

Information You Provide

• Contact information (name, email address, phone number, company name) when you submit forms, request a demo, or contact us
• Account credentials when you create an account on any of our platforms
• Business data you input into our platforms, including product configurations, orders, pricing, customer records, and related operational data
• Payment information processed through our integrated payment providers (Stripe)
• Communications you send to us, including support requests and feedback

Information Collected Automatically

• Device and browser information (type, version, operating system)
• IP address and approximate geographic location
• Pages visited, time spent, and navigation patterns on our website
• Referring URLs and search terms that led you to our site
• Usage data within our platforms (features used, actions taken)

Cookies and Tracking Technologies

We use cookies and similar technologies to maintain session state, remember your preferences, and understand how you interact with our Services. You can control cookie settings through your browser preferences.

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related information, including confirmations and invoices
• Respond to your inquiries, support requests, and feedback
• Send you technical notices, updates, security alerts, and administrative messages
• Communicate about products, services, and events we think may interest you (with your consent where required)
• Monitor and analyze usage trends to improve our Services
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Third-party vendors who perform services on our behalf, including hosting, analytics, payment processing (Stripe), email delivery, and customer support tools
• Accounting integrations: When you connect QuickBooks or Xero through our platforms, relevant financial data is shared with those services as directed by you
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With your consent: When you explicitly authorize us to share your information with a third party

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and vulnerability testing
• Access controls limiting data access to authorized personnel
• Secure infrastructure hosted on reputable cloud providers
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide our Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Request portability of your data in a structured, machine-readable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at the information provided below. We will respond to your request within 30 days.

Our Services integrate with third-party platforms including Stripe (payments), QuickBooks and Xero (accounting), and various analytics providers. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

Or reach out through our contact page →